We’ve put together a list of our most frequently asked questions but if you can’t find an answer to your particular question then please just give us a call on (07) 3184 8441 or drop us an email via our contact us page.
Q What are your opening Hours?
A We are open 9am to 5pm AEDST Monday to Friday, and Saturdays by appointment only.
Q Do you sell direct to the public?
A Yes – although we primarily sell to businesses, we also sell to the public.
Q Is your furniture commercial grade?
A Yes, all of our furniture is commercial quality.
Q Do you provide a warranty on your furniture?
A All of our items come with a product warranty. See our policies section for a detailed description.
Q What does it mean if the product is AFRDI tested and certified?
A AFRDI stands for Australasian Furnishing Research and Development Institute. Our products that have been certified by AFRDI have been performance tested so you can be confident you are buying quality products. See individual products for more information.
Q Does your furniture require assembly?
A Some products come fully assembled while others require assembly. For further information on which products require assembly please contact us.
Q Are pre-drilled holes included in table tops?
A No, none of our table tops come with pre-drilled holes. This is so you can pair our table tops with whichever base you choose.
Q Do table bases come with screws?
A All table bases come with screws
Q How do I assemble my tables?
A Most of our furniture includes assembly instructions. Please read the instructions carefully before assembling your items. We are also working on creating an instructional video on how to put together our tables.
Q How do I know what size bar stool to get?
A The size bar stool you purchase will depend on the size of your bench. Please ensure you have measured your bench or table before making your purchase. As a rough guide, anything between 90cm to 100cm would be most suited to a 66cm stool. Benches or tables that are above 100cm are better suited to a 76cm stool.
SHIPPING AND DELIVERY
Q Where do you ship to?
A We ship all around Australia. We do not ship internationally.
Q How much do you charge for shipping?
A We work with a variety of freight carriers to get the best possible quote for you. Freight costs will be dependent on the size of your order as well as your location.
Q How long will it take to get my order?
A Shipping times will vary depending on your location. Please contact us if you require more information. Alternatively you can visit our Brisbane warehouse and pick them up yourself.
Q What do I need to do at the time of delivery?
A Be sure to inspect all merchandise for damages or missing goods at the time of delivery. You MUST note all damages on the Bill of Lading otherwise we will not be responsible for damages.
Q Do you offer a return policy?
A If your item is faulty (this includes items damaged in transit), we are happy to refund the purchase price of the item less any freight costs incurred by us. Should you choose to receive a replacement, you will be required to send the item back to us and you are responsible for the cost of the freight for the replacement item. We do not offer refunds for change of mind.
Q Is GST included in the price of furniture on the website?
A Yes, our prices include GST.
Q Which payment methods do you accept?
A We accept bank transfer, PayPal and credit card payments over the phone. American Express transactions incur a 1.65% surcharge.
Q What does it mean to be PayPal verified?
A Café Furniture Brisbane is a PayPal verified seller. This means we have provided additional evidence of our identity to PayPal by passing key security checks and completing the PayPal verification process. This ensures you can shop online with confidence.